FAQ

Frequently Asked Questions (FAQ)

Welcome to the FAQ page for Casa Bali Massage Online. Here, we have compiled answers to some of the most common questions we receive from our clients. If you have a question that is not covered here, please feel free to contact us directly.

General Questions

What is Casa Bali Massage Online?

Casa Bali Massage Online is a professional outcall massage and home service provider based in Bali. We offer a range of massage therapies delivered by experienced therapists in the comfort of your home, hotel, or villa.

Where are you located?

Our main office is located at: Jl. Pantai Berawa 100-128, Tibubeneng, Kec. Kuta Utara, Kabupaten Badung, Bali 80361

How can I contact you?

You can reach us through the following methods:

Phone: +62 896-2486-3264
Email: casabalimassage@gmail.com
Contact Form: Available on our website’s Contact Us page.

Booking and Services

How do I book a massage?

You can book a massage through our website by filling out the online booking form, or by contacting us directly via phone or email.

What types of massage services do you offer?

We offer a variety of massage services including:

Traditional Balinese Massage
Swedish Massage
Deep Tissue Massage
Aromatherapy Massage
Reflexology
Couple’s Massage

What are your operating hours?

Our services are available from 6 am to 5 am, seven days a week.

Do I need to book in advance?

We recommend booking in advance to ensure availability, especially during peak times. However, we also accommodate last-minute bookings whenever possible.

Can I choose my therapist?

Yes, you can request a specific therapist when booking. We will do our best to accommodate your preference based on the therapist’s availability.

Are your therapists certified?

Yes, all our therapists are professionally trained and certified in their respective fields.

Payment and Cancellation

What payment methods do you accept?

We accept various payment methods including:

Credit/Debit cards
Bank transfers
Cash

When do I pay for the service?

Payment is required at the time of booking or at the start of the service.

What is your cancellation policy?

Cancellations must be made at least 24 hours before the scheduled appointment to avoid a cancellation fee of 50% of the service cost.

Health and Safety

What precautions are you taking regarding COVID-19?

We adhere to strict health and safety protocols, including:

Regular temperature checks for therapists
Wearing masks and using hand sanitizers
Sanitizing equipment before and after each session

Do I need to inform you about any health conditions?

Yes, please inform us of any health conditions or allergies when booking so we can tailor the service to your needs.

What should I do to prepare for my massage?

Ensure you have a quiet, comfortable space available for the massage. Provide a clean towel and any preferred oils or lotions. Please be ready at least 10 minutes before your appointment time.

Privacy and Confidentiality

How do you handle my personal information?

We are committed to protecting your privacy. Your personal information is used solely for the purpose of providing our services and will not be shared with third parties without your consent. For more details, please refer to our [Privacy Policy](link to Privacy Policy page).

Will my session be confidential?

Yes, all information shared with us and during your session will be kept confidential.